Terms & Conditions

1. About These Terms

These Terms & Conditions explain the basic rules for using the SAFSAL STATIONERY website and purchasing products from us online.

By using the website or placing an order, you agree to follow these terms. If you do not agree with a particular part, please contact us before placing an order so that we can clarify it.

These terms should be read together with our Privacy Policy, Express Shipping Policy and Return and Exchange Policy.

2. About SAFSAL STATIONERY

SAFSAL STATIONERY is operated by SAFSAL LTD.

3. Our Products

SAFSAL STATIONERY offers stationery and desk-related products, including notebooks, journals, planners, pens, pencils and desk accessories.

We try to keep product names, descriptions, photographs, specifications and prices clear and accurate. Colours and visual details may look slightly different depending on the screen or device being used.

Product availability can change from time to time. A product being displayed on the website does not by itself guarantee that it will remain available when an order is placed.

4. Product Information

We make reasonable efforts to provide useful information about each product before you order it.

• Product names and descriptions are provided for identification and guidance.
• Measurements and specifications are based on the information available to us.
• Product colours may vary slightly between screens.
• Packaging or minor presentation details may change from time to time.
• Where a specific feature is important to your purchase, please check the product information before ordering.

If you notice an obvious error in a product description, please let us know so that we can review it.

5. Prices

Product prices are shown on the website at the time you place your order.

We may update prices from time to time. A price change will not alter an order that has already been accepted and confirmed, except where an obvious pricing error needs to be addressed.

The price payable for an order will be shown during the checkout process before you complete the purchase.

6. Placing an Order

When you submit an order through the website, you are making a request to purchase the selected products at the price shown at checkout.

Please check your order carefully before completing it, including the products, quantities and other order information.

An order acknowledgement confirms that we have received your order. The order will be processed in accordance with the information available at the time of acceptance.

If there is an issue that prevents us from fulfilling an order, we will contact you and explain the available next step.

7. Order Acceptance

We aim to process orders promptly, but placing an order does not require us to accept it where there is a genuine reason why the order cannot reasonably be fulfilled.

Examples may include a product becoming unavailable, an obvious pricing or product information error, or an issue with the order information that prevents fulfilment.

If an order cannot be fulfilled after payment has been received, we will arrange the appropriate refund for the affected amount.

8. Payment

Payment is required when an order is placed unless another arrangement is expressly offered at checkout.

The payment details entered during checkout must be accurate and authorised for the purchase.

We do not consider an order fully processed until the payment process has been successfully completed and the order can be accepted for fulfilment.

If a payment cannot be completed, the order may not proceed until the payment issue has been resolved.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to accommodate the request where possible.

Once an order has been dispatched, the normal Return and Exchange Policy may apply instead.

Where applicable consumer cancellation rights apply, those rights are not removed by this section.

10. Shipping

We provide tracked shipping without an additional standard shipping charge for our orders.

These are normal delivery targets rather than guaranteed delivery dates. Delays can occasionally occur after dispatch due to circumstances outside our reasonable control.

Full details are available in our Express Shipping Policy.

11. Delivery Information

Please make sure the information required to complete your order is entered correctly during checkout.

If an order is delayed, the tracking information available for that shipment may be used to help establish its current position.

If you believe an order has not arrived within the expected delivery period, please contact us so that we can review the available information.

12. Returns and Exchanges

We want returns to be straightforward. Our standard Return and Exchange Policy allows you to contact us within 30 calendar days of delivery for an eligible return.

The first approved return or exchange connected with an order is provided with free return or exchange shipping. Later requests connected with the same order are reviewed case by case.

Products should normally be returned in their original condition, allowing for reasonable inspection.

Please read the complete Return and Exchange Policy before sending an item back.

13. Refunds

Once an eligible return has been received and approved, we normally arrange the refund within 5 business days after approval.

The time taken for the refunded amount to appear in an account can vary depending on the relevant payment provider or financial institution. It will normally appear within 3–7 business days after processing.

If a refund has been confirmed as processed but has not appeared after 10 business days, please contact us so that we can check the transaction information available to us.

14. Damaged, Incorrect or Missing Items

If an item arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible.

For a quicker review, we ask that you contact us within 7 calendar days of delivery where possible.

We may ask for photographs or other information where this helps us understand the issue and arrange the appropriate solution.

Where we confirm that an item was supplied incorrectly or arrived with a qualifying issue, we will discuss the appropriate replacement, exchange or refund.

15. Website Use

You may use this website for normal personal browsing and purchasing purposes.

Please do not knowingly interfere with the operation of the website, attempt to gain access to areas that are not intended for public use, or use the website in a way that could disrupt normal service for other visitors.

We may temporarily restrict access to part of the website where maintenance, updates or technical work are required.

16. Website Content

Product descriptions, written content, layouts, graphics and other material displayed on the website are provided for the operation and presentation of SAFSAL STATIONERY.

You may view the website and use its content for ordinary personal purchasing purposes. You should not copy, reproduce, republish or commercially use website content without appropriate permission.

We make reasonable efforts to keep website information current, but small changes to product availability, presentation or supporting information may occur.

17. Availability of the Website

We aim to keep the website available and working properly, but online services cannot always operate without interruption.

Maintenance, updates, technical problems, hosting issues or circumstances outside our reasonable control may occasionally affect availability.

Where practical, we will work to restore normal service as soon as reasonably possible.

18. Information and Privacy

Information provided when placing an order or contacting us is handled in accordance with our Privacy Policy and applicable requirements.

Please make sure that the information you provide is accurate and kept up to date where it is necessary for us to process your order or respond to your enquiry.

19. Reasonable Limitations

We will take reasonable care when operating the website, preparing orders and dealing with customer enquiries.

We are not responsible for delays or interruptions caused by circumstances that are outside our reasonable control, including delivery service interruptions, wider service outages, technical failures or other events that cannot reasonably be prevented.

Nothing in these terms excludes or limits any liability or consumer protection that cannot legally be excluded or limited.

20. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, reduce or replace any statutory consumer right that applies to your purchase.

If a provision in these terms conflicts with a mandatory legal requirement that applies to your order, the applicable legal requirement will take priority to the extent of that conflict.

Our policies are intended to explain how we normally handle everyday orders while preserving rights that cannot lawfully be excluded.

21. Policy Changes

These Terms & Conditions are effective immediately when published on the website.

We may update these terms when our website, products, services or operating arrangements change.

An updated version will apply from the time it is published, subject to any rights or obligations that have already arisen in connection with an earlier order.

22. If Part of These Terms Does Not Apply

If a particular provision of these terms is found to be unenforceable or not applicable, the remaining provisions will continue to operate to the extent permitted by law.

We will interpret the affected provision in a way that stays as close as reasonably possible to its original purpose while respecting the applicable legal requirements.

23. Governing Law

These Terms & Conditions are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to your purchase.

Where a dispute cannot be resolved directly, the applicable courts will have jurisdiction in accordance with the relevant legal requirements.

24. Contact Us

If something is unclear, or if you have a question about an order, product, return or delivery, please get in touch. A straightforward message is usually all we need to start looking into it.