Privacy Policy
We respect your privacy and aim to keep the handling of personal information clear, reasonable and easy to understand.
1. About This Policy
SAFSAL STATIONERY is operated by SAFSAL LTD.
Our website provides information about our stationery range, including notebooks, pens, pencils, planners and desk accessories. Customers may browse our products, place orders online and arrange payment for individual orders.
Every order is handled in accordance with our ordering, fulfilment, delivery and returns arrangements. This policy explains how information connected with those activities is handled.
2. Our Business Details
3. Information We May Collect
Depending on how you use the website and place an order, we may handle the following information:
- Name and contact details.
- Delivery and order information.
- Email correspondence and enquiry details.
- Information supplied when requesting help with an order.
- Website and technical information required to operate and maintain the website.
We aim to collect only information that is reasonably relevant to the purpose for which it is used.
4. How We Use Information
Information may be used for the following purposes:
- To process and manage customer orders.
- To arrange order fulfilment and tracked delivery.
- To respond to customer enquiries and requests.
- To assist with returns, exchanges and order-related matters.
- To maintain appropriate business and transaction records.
- To maintain the security, reliability and normal operation of the website.
- To meet applicable legal and administrative requirements.
5. Lawful Basis
Depending on the circumstances, we rely on the following lawful bases for handling personal information:
Order and service administration
Information required to process an order, arrange delivery, respond to an order enquiry or manage a return may be handled where this is necessary to perform an arrangement with you.
Legal and record-keeping requirements
Certain information may be retained where keeping it is necessary to meet applicable legal, accounting or administrative requirements.
Legitimate business interests
Where appropriate, information may be handled for reasonable business purposes such as maintaining website security, preventing misuse, improving operational processes and responding to customer communications, provided that these interests are balanced with the applicable privacy rights.
Consent
Where consent is the appropriate basis for a particular use, we will request it before carrying out that use. Where consent is relied upon, it may be withdrawn at any time by contacting us.
6. Orders and Payments
When you place an order, information necessary to identify, process and fulfil that order may be used for order administration.
Payment details are handled through the payment arrangements presented during checkout. We do not need to retain complete payment-card details in our ordinary customer records.
Order information may be retained after an order has been completed where it is needed for customer support, returns, accounting, record keeping or applicable legal requirements.
7. Delivery and Order Fulfilment
To complete an order, relevant information may be provided to delivery or fulfilment providers where this is necessary to send the purchased products to the address supplied with the order.
Information shared for fulfilment is limited to what is reasonably necessary for the relevant delivery or service.
8. When Information May Be Shared
We may share relevant information with carefully selected service providers where this is necessary for the operation of the website or fulfilment of an order.
These categories may include:
- Payment and transaction service providers.
- Delivery and fulfilment providers.
- Website, hosting and technical service providers.
- Professional or administrative service providers where reasonably required.
Information is not provided to unrelated parties simply for their own independent use.
9. Data Retention
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including order administration, customer support and applicable record keeping.
| Information type | Standard retention period | Reason |
|---|---|---|
| General website enquiries | Up to 12 months after the enquiry is closed | To respond to follow-up questions and maintain a reasonable communication record. |
| Customer order information | Up to 7 years after the relevant order is completed | Order administration, accounting and applicable record-keeping requirements. |
| Return or exchange correspondence | Up to 24 months after the matter is closed | To maintain a clear record of the completed customer service matter. |
| Website technical records | Up to 12 months, unless a shorter period applies | Website operation, security and technical maintenance. |
| Consent records | For as long as the consent remains relevant and up to 24 months after withdrawal where a record is reasonably required | To maintain a record of how and when consent was obtained or withdrawn. |
Where information is subject to a longer applicable legal or accounting requirement, the relevant period may apply instead. Information that is no longer required is securely deleted or otherwise disposed of in an appropriate manner.
10. Website Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for normal website operation, security, preferences and functionality.
Where optional technologies are used, the applicable information and choices will be presented through the website where required.
Cookies and similar technologies will not be used for purposes that are inconsistent with the information provided to visitors.
11. Keeping Information Secure
We take reasonable technical and organisational measures to protect information against unauthorised access, inappropriate use, alteration, loss or disclosure.
Access to customer information is limited to situations where it is reasonably required for the relevant business activity.
12. Your Information Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information.
These rights are subject to applicable conditions and exceptions. We may need to confirm sufficient information to identify the relevant request before taking action.
13. How to Make a Privacy Request
To make a request concerning your personal information, please contact us using the details below.
Email: help@safsalstationery.shop
Telephone: +44 1332 648913
Postal address: 37 Middleton Street, Derby, England, DE23 8QJ
We aim to acknowledge privacy-related requests within 7 calendar days and provide a substantive response within the applicable statutory timeframe.
14. Complaints
If you have a concern about how your personal information has been handled, please contact SAFSAL LTD first so that we can review the matter and provide an appropriate response.
You also have the right to raise a concern with the UK supervisory authority responsible for data protection matters.
15. Changes to This Policy
This Privacy Policy is effective immediately when published on this website.
We may review this policy periodically to ensure that it continues to accurately describe our information practices. Where a material change affects how personal information is used, the updated information will be made available on this page before the new use begins.
The latest version published on this page applies to information handled from the time that version becomes effective.