Express Shipping Policy

1. Free Shipping on Every Order

We do not charge a separate shipping fee for standard orders. Tracked shipping is free on every order.

Once your order has been processed, it is passed to the relevant delivery service for shipment. Tracking information will be provided when it becomes available.

2. How Quickly We Send Orders

We normally prepare and dispatch orders within 1–2 business days after the order has been confirmed.

Orders received outside our normal working hours are handled from the next available business day.

3. Delivery Times

Our usual delivery window is 2–4 business days after dispatch. The overall process will normally take around 3–6 business days, including our processing time.

These are normal working estimates rather than guaranteed delivery dates. Delivery may take a little longer during weekends, public holidays, unusually busy periods or circumstances outside our normal control.

If an order has not arrived within 8 business days from the original order confirmation, please contact us so that we can check the delivery status.

4. Tracking Information

We use tracked delivery for our orders. Tracking details are normally made available once the order has been dispatched and the delivery service has registered the shipment.

Tracking updates can sometimes take up to 48 hours to appear after dispatch. This does not necessarily mean that the order has stopped moving.

If tracking information has not updated for more than 3 consecutive business days, please contact us and we will check the available information.

5. Delays

We work to the timeframes above, but delivery services can occasionally experience delays.

A short delay can happen because of increased delivery volumes, weekends, public holidays, service interruptions, weather conditions or other circumstances outside our normal control.

Where we become aware of a significant delay affecting an order, we will provide reasonable assistance and use the available tracking information to help clarify the position.

6. Returns and Exchanges

If you need to arrange a return or exchange, please contact us before sending anything back. This helps us confirm the relevant process and avoid unnecessary delays.

The shipping cost for your first approved return or exchange is free.

This first free return or exchange shipping arrangement applies once per order. If the same order requires another return or exchange shipment, the shipping arrangement will be reviewed based on the circumstances of that request.

Please contact us within 30 calendar days of delivery if you need to discuss a return or exchange.

7. First Return or Exchange Shipping

We want the first return or exchange to be straightforward. Once the request has been reviewed and approved, we will provide the applicable instructions for the return or exchange.

The first approved return or exchange shipment is provided without an additional shipping charge.

For any later return or exchange connected with the same order, shipping arrangements are considered on a case-by-case basis. This may depend on the reason for the request, the condition of the goods and the circumstances of the previous return or exchange.

8. If Your Order Arrives in an Unexpected Condition

If there is a problem with the condition of an order when it arrives, please contact us as soon as reasonably possible.

We recommend contacting us within 7 calendar days of delivery so that we have a clear and timely opportunity to review the matter.

Please include your order details and a short description of the issue. Where useful, we may ask for photographs so that the matter can be reviewed without unnecessary delay.

9. Delivery Problems

If tracking shows that an order has been delivered but you cannot locate it, please contact us within 5 business days of the recorded delivery date.

We will review the available delivery information and, where appropriate, contact the relevant delivery service for further clarification.

Delivery investigations can take additional time because the outcome may depend on information supplied by the delivery service.

10. Things Outside Our Reasonable Control

We cannot reasonably control every part of the delivery process once an order has been handed to the delivery service.

We are therefore not responsible for delays caused by circumstances outside our reasonable control, including significant service disruption, public holidays, severe weather, transport interruptions or other events affecting normal delivery operations.

This does not remove any rights or protections that apply to you under applicable law. Where there is a delivery issue, we will still make reasonable efforts to help identify what has happened and explain the available next steps.

11. Delivery Estimates and Liability

The delivery times shown on this page are based on our normal processing and delivery experience. They are estimates and should not be treated as guaranteed arrival dates.

We will take reasonable care when preparing and dispatching orders, but we cannot accept responsibility for delays caused solely by a third-party delivery service or circumstances outside our reasonable control.

Nothing in this policy limits or excludes any responsibility that cannot legally be limited or excluded under applicable law.

12. Contact Us

If you have a question about delivery, tracking, a return or an exchange, please get in touch and we will review it.

13. Policy Changes

This policy is effective immediately when published on the website.

We may make reasonable updates from time to time when our shipping, delivery or returns arrangements change. The version published on this page is the version that applies from the time it becomes effective.